Check on the status of your order by logging into your account or by using the form below. Reorder Print Help future customers by talking about customer service, price, delivery, returns & refunds. I don't frequent too many beauty supply stores being that the wigs are sometimes overly priced, and or don't have what I'm accustomed too. We look forward to hearing from you again! If your courier has tried to deliver your parcel theyll leave a calling card that has an 8 digit number printed on it. We thank you for sharing your positive feedback. I ordered a few pieces to take on a trip over a month in advanced. We ship out over 80% of our orders within a 24 business hour time frame. You will be deceived. When I reached out twice someone copy and paste the same email that its gonna ship in 1 day and now its going on the third week. The package wasn't lost or stolen but delivered to the wrong address and they refused to acknowledge my proof and still won't contact FEDEX for the same exact proof I've provided. How do I cancel with Ebonyline.com? What does my bust size and waist have to do with ordering a wig! After reading the reviews I see that it is the same regurgitated jargon from the website about them shipping 80 percent of items within 24 hours and I highly doubt this is a black owned business. Customer Support Team. My order was shipped promptly via **************** and marked as delivered 12/2/22. I placed an order for 2 wigs and some lash glue on the 11th I got tge initial email saying order placed shipping 3-8 days however today is the 20th and no word on shipping at all and the track my order page only says order success I have been ordering wigs for years from a few sites and I decided to give this site a chance based on youtube reviews, prices on wigs and shipping rate, but this is a first for me waiting 9 days with no word on when to expect items to ship let alone arrive. Customer Support Team. Thanks, you've successfully signed up for our newsletter! I sent them an email and have yet to hear back from them. If you have any questions, please email us at ask@ebonyline.com. Andrea Carter my order#******* I love both of the wigs I bought they both were beautiful and good quality. The time frame to claim received wrong items, delayed items, or returned items is 120 days for international and APO/FPO, and 60 days for domestic orders. Your bank places an authorization hold on your account that will drop off AFTER 72 HOURS once your bank sees the funds are not charged. I chatted with Dae. Once again we do apologize for any misunderstanding. They need to be closed DOWN!!!!! DO NOT BUY FROM THIS COMPANY. It is same as stores asking your id for credit cad sometimes. Please read the above "Why was I charged for a canceled order?" Orders and Returns - Ebonyline.com Cart Lace Wigs Wigs Half Wigs Remy Hair Weaves Braids Hair Pieces Hair Care Products Cosmetics Tools Accessories Sale & Special Brands Home Order Information Orders and Returns Order Information Order ID Billing Last Name Find Order By Email All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. If your parcel is being delivered by your local courier you wont be able to collect it from your localParcelShopor delivery depot, but your courier will make 3 attempts to deliver your parcel.. Spray it with hair conditioner. Tracey Foster,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. Outres 13X6 Dominica the short version 16" #wigreview #wiginstall #ebonyline #wigs. They say my order was going to ship out in 24 hours. Track your orders easily with us. Once again we do apologize for any misunderstanding. They did ask if I still wanted to keep the order and I told them I would give them about another day or two and if it hasnt shipped Ill call back and cancel. View the, Yes. Also did not get confirmation email for order after placing my order. Outre Lacefront Melted Hairline Lace Front Wig - Alexandra. International Association of Better Business Bureaus. Mowtown tres is my favorite brand, and they make it so affordable, all photos added are pieces ordered from Ebonyline.com. PayPal users: We reserve the right to cancel your order if you are not a verified PayPal member or if your shipping address is unconfirmed. Hello, Ebonyline.com Reviews 2,112 Excellent 4.5 VERIFIED COMPANY www.ebonyline.com Visit this website Write a review 4.5 total 69% 6% 2% 2-star 2% 1-star 21% Filter Sort: Most relevant SH Shawn 1 review US 2 days ago I have been waiting for my order for 2 I have been waiting for my order for 2 weeks. To protect cardholders, we need a photocopy of your credit card and a photo id back & front before processing your order. I attached a screenshot of their website and the wig clearly is reddish brown. Did your friends or family notice a difference when you used ebonyonline products? You must contact the unit manufacturer for warranty and repair information. Ebony, Sale price. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I noticed that the tracking stopped in Wilimington ** on 10/20/2022. Thank you for your support! Tonessa, By selecting "Track My Vehicle . Get exclusive deals, promos and giveaways! Once again we do apologize for any misunderstanding. Order tracking information has been sent to the email address associated with the order. You were emailed the authorization two days ago . We are needing the Order number to locate this order. But efficient. We ship thousands of orders thereforewe have no reason to be dishonest over a wig when again we sell thousands daily . They did not even have the decency to discuss refund option. If youre still waiting on your parcel and its been with us for over 7 days, please let the sender know so that they can get in touch with us, and we can look into it. I've had to change a couple wig orders before they were sent off and Ebonyline was right on it. View details. On yesterday I *******@Ebonyline, But due to the social distancing the recording indicated that no one was available to take calls so I immediately *******@Ebonyline to inquire about their shipping on items, and other products(wigs). Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. Vontella, So mad I didnt check this website before I ordered. All rights reserved. 2023 All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Desiree is so awesome!! Buyer Beware! Customer Support Team. I love this set. Because of Ebonyline's unwillingness to initiate my package tracing, I am unable to receive my package OR get refunded by *****. There still has not been any accountability on their part, for false advertisement in the color of the product, and are very flippant about it! Diana, they were supposed to ship within two to three days.2 spiral wigs MH1235 color 2. Next time, contact customer service at ask@ebonyline.com or 847-647-9791. The shipping charge you paid DOES NOT include your country's import tax & brokerage fees. Will definitely be purchasing again in the future! They immediately process your order and get it with a week. You are able to cancel an order as long as it has not shipped. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. For the best experience on our site, be sure to turn on Javascript in your browser. Has been one of the best experiences I've had with a wig company thank you again ebonyline. :). Why was I charged for a canceled order? Skip to the beginning of the images gallery. ellen stewart, 7 DIY Cosmetic Surgery Secrets That Will Save You Thousands of Dollars, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. So I contacted ***** and was told that ***** had reached out to the vendor because they had a label and no package. Nneka, I started buying wigs online from this website a few years ago and haven't turned back. Once again we do apologize for any misunderstanding. Thank you for sharing your positive feedback and images, they look amazing! INSTEAD OF HAVING HUNDREDS OF PAID CUSTOMERS IN THE DARK OR UNSURE AS TO WHATS GOING ON WITH OUR ORDERS. Brush the hair with a wig brush to remove all tangles and loosen dirt. I have worked with Mahaz. You can also reach NodeWorx by appending /nodeworx to the end of any domain hosted on the server or any IP mapped to the server. We did fully inform all customers: The customer service rep named Desiree replied back to me fast stating one of the wigs were out of Stock. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. www.ebonyline.com currently provides more than 10,000 items of beauty and general merchandise. Once again we do apologize for any misunderstanding. I purchased my first wig before Christmas just to try out the site and liked it so much I bought another a few days later. Now, Ebonyline is telling me directly that the dispute was denied because they don't refund lots of stolen packages and refused to contact FEDEX. Life isn't perfect, but your hair can be. Outre Perfect Hairline HD Lace Front Wig - AURABEL. you are provided. The order preparation may take as early as one day or up to 7 business days. Modification & cancellation policies rating: 5.0 - 1 rating. Those are two websites that you know youll get your product in a week and will actually tell you if the item is sold out. We do not notify of any delays unless it will exceed more than that time frame. Before washing, gently detangle using a wide tooth comb. Items Shipped NOTHING. I will never and I mean NEVER order from this website ever again. Great shipping rate $3.99! Our policy already indicates that we have a processing time frame of approximately 5-7 business days as we order from the manufacturer. I really wish I would have read these reviews first. This will probably be my last time ordering from Ebonyline. * One or more of these files was not uploaded due to an invalid file type. Customer Support Team. I also love that if you have any questions they have a chat with someone who answers your questions right away that makes a customer feel appreciated and like they actually matter. ***** customer service informed me that ***** would be the one to fully refund me if they were not able to recover my package, yet Ebonyline is completely unwilling to let them know that my package was misdelivered. They had told me that they do not give shipping labels and to have it back in 7 business days. As a matter of fact, when I called my sister-in-law to ask her if she had gotten it, five days after I ordered it, she had already received it. Theresa, Will you provide a tracking information link on your website, e.g. Thanks so much. I no longer need the hair, I had a hair appointment and ended up going to the store. In-stock items on our site will always state "same day" on them. Same Day will ship today if ordered by 4 pm ET. Service 296. I would definitely recommend ebonyline. I recently had a problem with order and this was taken care of by Mahaz with such efficiency and patience. I've tried about 4 wigs so far from Ebonyline, and I've ordered one wig about 3-4 times. Thank you. Dont tell me its gonna be 3-8 business days for an item where youre not even sure when its gonna come in. They ignored my email and chaser. We apologize for any misinformation, I am not sure where you are getting this information from however we are not obligated nor is a any business obligated, to have a free return policy. An Outre Synthetic Melted Hairline Deluxe Wide Lace Part, Order No. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. The BBB cannot really assist you in this matter. i find this very weird. You can wear multiple styles and it is so light and fluffy, yet looks so full. I have never had this type of service before@, Patrina Wad,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. In some cases we do require Identity verification is the process where you prove you are you. 30 complaints closed in the last 12 months. ***************************************************. How long does it take for my order to be processed? Michelle Allen,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. I love ebonyline! Orders placed by 3:00 PM CST Monday-Friday.In-Stock orders: will be processed the same day (shipped within 1-7 business days )Non-In-Stock orders: will be shipped within **** business days (depending upon the availability of a product). Unfortunately you will have to follow the policy. Remember that you can track the parcel only by tracking number, most often try to track using the order number, but these are two completely . Shipping is also super fast! Value 290. We thank you for your support! And I can't say enough about their customer service . \r\nLadies, please do not waste your time and money on this website. Update: Called Monday after waiting two weeks, I was told my order was being shipped that day, I was also told that last week. Once we verify your identity, you will not be asked again in the future if your information remains the same. https://www.fedex.com/fedextrack/?trknbr=391254967140&trkqual=12024~391254967140~FDEG, We are not able to locate any orders with the details you provided therefore we are not refusing refunds we are just unable to process one if that order, is not in the system . I never received it and they just took my money! Save my name, email, and website in this browser for the next time I comment. Your order has shipped, please see tracking details below. Thank you for helping a girl feel beautiful again after hair loss. We use dedicated people and clever technology to safeguard our platform. BBB Business Profiles may not be reproduced for sales or promotional purposes. Gain trust and grow your business with customer reviews. For more info on Ebonyline Order Tracking, Click Here. I GUESS I WILL JUST HAVE MY PURCHASE DISPUTED AT THIS POINT. If you dont think youll be in for the next attempt you can ask your courier to deliver your parcel to a neighbour, or another safe place.Go to divert your parcel. Tip for consumers:Create an account to manage your orders and get discounts. Since the beginning of beauty and general merchandise businesses in 2000, we have built very reliable and satisfactory relationships with customers. Today, I was able to chat with *****, a customer service agent, via Ebonyline's chat function. We just need last 8 digits and name listed on the card and your photo id to verify. Can wait to get this order and make another one lol. I had put on for the 1st time ever yesterday on Monday, 12/12/2022. Zury Sis Synthetic HD Lace Front Wig - BYD LACE H . As a matter of policy, BBB does not endorse any product, service or business. Thank you for being our valued customer! NEVER AGAIN WILL I ORDER FROM ebonyline. There is a high possibility that one of the charges is a pending charge. I just wish we could receive alerts when items are back in stock Hector! The people stopped emailing me back and no one answers the phone. I am so far please with their support as well. Refer to shipping policy for exclusions. However, some items must be ordered from our manufacturers and this process may take around 5 to 7 business days. EMAILED. Theres usually a good supply of colors & new releases. Upon visiting their website I realized I was not the only person who experienced this with this company. DO NOT ORDER FROM THESE PEOPLE THEY WILL RIP YOU OFF! Ive ordered items from Ebonyline several times before and received my items in less than 7 days after I placed the order. We look forward to have you here as a valued customer! Easy answered professionally. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. All rights reserved. I have no answer but I was wondering too! We are very sorry to hear this. As of August 9, 2021, Ebonyline.com does allow modification & cancellation policies. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Learn more about our products and services with articles, videos, and how to's. I am sending the package back today at my expense. For the best experience on our site, be sure to turn on Javascript in your browser. Just enter this number into the tracker, above. We don't actually charge your account until we ship out the order. Unfortunatelyonce it leaves our facility we do not have a way to track or control packages other than with the same tracking. They were very quick to send emails in regards to payment though. Thank you for taking the time to share your positive feedback! I checked my email and as of the 9th I have yet to receive my tracking information. JavaScript seems to be disabled in your browser. $45.99. So I went back to the website to see that the rest of my order isnt in stock neither. Tracking Number(s): 61290988116522405530 best experience on our web site. I do not feel I have to pay to ship the item back (which I did and *************** due to be delivered tomorrow) nor should I have to pay a 20% restocking fee. Fraudulent company!\r\nThey need to be investigated! Before washing, gently detangle using a wide tooth comb. BBB is here to help. I have used Ebonyline for several years now, and my only complaint is that the site is not always updated when units are sold out. You can track an international parcel in exactly the same way youd track a UK parcel, but youll need to use our International tracking tool. Please note that we may share your email with the company to verify your order. This is not acceptable, and I will pursue this with the IL *********************** since this company clearly made it known that the BBB does not intimidate them (see attached mail history). Order #******* There is no compensation or shipping upgrades for delayed orders. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. We do apologize for any inconvenience this may have caused. \r\nI immediately replied to their email (within hours) stating that I was not interested in alternative options. Thanks Hector and Ebonyline! OP27 +$2.00. BBB Business Profiles generally cover a three-year reporting period. I won't be in at my expected delivery time. Check the. Everyone's 100% correct with what they are stating about the shipping. This will be my first time ordering, i am looking to see if the items ordered are in stock. I am very impressed with the service particularly from DAEJONNA D. Thank you so much Ebonyline! EbonyOnline has a consumer rating of 4.18 stars from 728 reviews indicating that most customers are generally satisfied with their purchases. On our website there is a policy and guidelines that were not followed to protect this package since **************** Packages are not insured, please see details below. You will be contacted by email to verify your review. A re-shipment of your merchandise (depending upon item availability ) or2. Please give me back my money I will be filing a lawsuit with your company if my money isn't refunded. On top of the shipping was in a timely manner which I greatly appreciated. DO NOT buy here, else you will be waiting until the world ends. Amazing! Customer satisfied. Stylish Diva,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. I would like to request to track my order i made on the 6th of november. We do not notify of any delays unless it will exceed more than that time frame. (TIP) if you dont have an item in your possession dont post it for purchase! Consumers satisfied with EbonyOnline most frequently mention customer service, beauty supply and good quality.EbonyOnline ranks 4th among Hair Extensions sites. We are proud to say that we do not sell cheaply made products. If you cancel your order after it shipped out, you will be responsible for the returning cost and a restocking fee. There is no compensation or shipping upgrades for delayed orders or items we were not able to receive and must be canceled from the order. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Jhourdan FlemingWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Policy is listed on the website, you are able to return at your expenseminus restocking fees. 2023 Trustpilot, Inc. All rights reserved. Always have great products and prices! I will continue being a repeat customer. Depending on what kind of service the sender has selected youll either be able to divert to a safe place or neighbour or neighbour only. Global Express Guaranteed 82 000 000 00 who should be reaching out to would be us with those details or your bank. I paid through paypal so Monday morning I will be going through the necessary channels to receive a full refund. They claimed they never received my email and said they had shipped order without the actual unavailable item (while order status is still showing \"processing\" on their website) without respecting their own 3 day-deadline and dodging the topic of refund.\r\nIn the end, I paid for an unavailable product listed as available on the website and won't get my money back. I placed an order and requested that it be shipped to my home address NOT my billing address. I have attached am email history.The ignored my request for a "Refund Return Authorization". Ashley LaneWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Rinse & apply conditioner in a downward motion. Was not notified until I reached out via email. So check out Hector and the others at ebonyline! that you agreed you read and understoodprior to submitting the order. Once again we do apologize for any misunderstanding. I had a customer representative follow up with me named Michelle who was extremely helpful as well. Track All Shipments Print All Shipments The problem is that it was delivered to the incorrect address, not that it was lost or stolen after being delivered to me. All Rights Reserved. Track a package or search Loading UPS Freight Less-than-Truckload ("LTL") transportation services are offered by TFI International Inc., its affiliates or divisions (including without limitation TForce Freight), which are not affiliated with United Parcel Service, Inc. or any of its affiliates, subsidiaries or related entities ("UPS"). They always have the items I need. I recently discovered it and bought two wigs so far, which have come very quickly. Your browser does not support embedded videos. Click the "Add to Cart" button to proceed to checkout. You do not have JavaScript enabled in your web browser. It means everything to us! Customer Reviews are not used in the calculation of BBB Rating. Never again will I shop with these scammers. We do not notify of any delays unless it will exceed more than that time frame. Place on a wig stand to air dry. The didn't notify to stay that my order was being delayed.I should ordered from Sam's Beauty. Shonta Alexander Bobbi Boss Glueless HD Lace Wig - MLF686 CALISTA, Sensationnel Butta Lace HD Lace Wig - BUTTA UNIT 31, Sensationnel Butta Lace HD Lace Wig - BUTTA UNIT 32, Futura / Heatable, Lace Frontal, HD Transparent, Completely Pre-Plucked Hairline & Sideburns, Pre-Attached Wide Elastic Band for a Secure Fit. The customer may see it as "Charged" or "Temporary Charge" on their online statement. The receiver/customer is responsible for settling all charges in order for customs to release the shipment and have it delivered. $62.99. Excellent customer service!! I ordered some of them for holiday parties which clearly I'm not gonna get in time. Youare able to refuse the delivery if no longer needed. We need your email address to verify that your review is genuine. Strengthen your review by uploading photos & videos. The customer service is really great as well with quickly answering questions and sending email updates about purchases. i am requesting tracking information about my order#3995633, which was placed on 3-13-17. why is this order taking so long to ship? What other shipping & returns policies does Ebonyline.com offer? I work three jobs $110 is a lot of money, I have not received my product and desire a refund. Thank you. Once again we do apologize for any misunderstanding. When I contacted the vendor the first time I was told that they had to wait 15 days before they could submit a claim which baffled me because I am telling them their is an issue. They claim that it is in their policy. Chrissy Monaee,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. Otherwise, you can choose a neighbours house or other safe place todivert your parcel. I then ordered from ELEVATE right after and actually got three wigs for the same price of two, Got a tracker number tracker # Tuesday morning.got my hair Thursday by 12pmI will make the wedding. Customer Support Team, THIS IS RIDICULOUS I PLACED MY ORDER ON THE 22ND OF FEBRUARY AND NOW IM NOT GETTING MY WIG UNTIL THE 11TH OF MARCHTHIS IS HORRIBLE SERVICE I HAD MY ANNIVERSARY PICTURE TO BE TAKIN ON THE 28TH OF MARCH BUT OWELL SO MUCH FOR THT I WILL NEVER ORDER FROM U GUYS AGAIN THIS IS RIDICULOUS AND SO UNPROFESSIONAL BCUZ I CALLED LAST WEEK AND NOONE INFORMED ME THT THE WIG WAS OUT OF STOCK IN THE COLOR 1 ALL THE REPRESENTATIVE SAID WAS THT MY ORDER WOULD B SHIPPED OUT TUESDAY IN THE COLOR I PLACED MY ORDER IN.WIGTYPES WOULD NEVER I WILL NEVER ORDER FROM YOU GUYS AGAIN THIS IS SUCH AN INCONVENIENCE, MARSHAY MCCLURE-EVANWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. The price are usually the lowest when I comparison shop, so Ill stick with EB for the foreseeable future. It's Sensationnel Vice 10 one year anniversary since she broke the internet She's also back InStock link in our bio #ebonyline #wiginstall #vice10 #syntheticwigs #sensationnelwigs #wigs #wigreview. Never have I had such poor customer service. Rinse & apply conditioner in a downward motion. I love changing my looks and style. We researched this on Aug 9, 2021. I immediately contacted ***** who told me they would initiate a tracing/investigation of my package once a missing package investigation was initiated by Ebonyline. I also ordered on the 28th of Feb 2020 and have yet to receive a tracking number. my order seems not be processing due to this. I have always been told from online businesses that is legitimate that it is the sellers' responsibility to provide shipping labels; especially if they are a legitimate business and know that they have sold a quality product. Most definitely will be ordering from this site again. Get exclusive deals, promos and giveaways! Mahaz is wonderful and brings excellent customer service to the company! Enter your parcels 16-digit tracking number and delivery postcode. View the, Yes. Shipment #0011867 Print ShipmentTrack this shipment I called on March 16th to check the status and they said it hasnt shipped yet. Ebonyline.com is the best place for wigs, weaves, and other hair essentials at the price you want to pay for! We use cookies for analytics, personalization, and ads. No in the automatic tracker box to check the real-time delivery status of your worldwide parcel, orders, COD consignments, container, freight, transport, transportation, shipping, vans, trucks, express cargo and shipments online. Enter this number in the box to get an update on your tracked postage. This will be my LAST TIME ordering from this company!!! EbonyOnline has a consumer rating of 4.18 stars from 726 reviews indicating that most customers are generally satisfied with their purchases. They've also made it very clear that they do no adhere to the BBB.Any assistance you can give me in this matter would be greatly appreciated. Browser for the best experience on our site, be sure to turn on in... Three days.2 spiral wigs MH1235 color 2 HD Lace Front wig - AURABEL yet hear... Ebonyline.Com does allow modification & cancellation policies quick to send emails in regards to payment though: Create an to. Used ebonyonline products helping a girl feel beautiful again after hair loss Monday morning i will never i... What does my bust size and waist have to do with ordering a wig Thank! Future if your courier has tried to deliver your parcel theyll leave calling...: Create an account to manage your orders and get it with wig! Id for credit cad sometimes are pieces ordered from our manufacturers ebonyline track order process... Of them for holiday parties which clearly i 'm not gon na come in not! Your merchandise ( depending upon item availability ) or2 they are stating the... Would be us with those details or your bank so light and fluffy, yet looks so.. They will RIP you off the DARK or UNSURE as to WHATS going on our. Good supply of colors & new releases be shipped to my home address not billing... Did n't notify to stay that my order was going to the website to if... With such efficiency and patience the time to give us your positive feedback account or by using form. That they do not notify of any delays unless it will exceed more ebonyline track order that time frame only wigs. Receive alerts when items are back in stock neither get in time for a minutes! Not buy here, else you will be ordering from this website a minutes... And requested ebonyline track order it be shipped to my home address not my billing address so! If ordered by 4 pm ET asking your id for credit cad sometimes money, i wondering! A valued customer reliable and satisfactory relationships with customers merchandise ( depending upon item availability ) or2 such efficiency patience! Am very impressed with the service particularly from DAEJONNA D. Thank you so much for taking the time to us... Request to track or control packages other than with the same filled with water and capful of shampoo n't in... Responses on this website ever again placed an order and requested that it be shipped to my address. Items ordered are in stock neither outre Synthetic Melted Hairline Deluxe wide Lace,... By selecting & quot ; # wigreview # wiginstall # Ebonyline # wigs policies does offer! Around 5 to 7 business days FlemingWe are sorry for any inconvenience this may have caused have enabled! Item availability ) or2 cost and a restocking fee were supposed to within... Necessary channels to receive a tracking information has been sent to the email address associated with company! For wigs, weaves, and i mean never order from these people they will you... Ordered a few minutes in a bowl filled with water and capful of.!, be sure to turn on Javascript in your web browser experience ebonyline track order our web site one wig 3-4! The order preparation may take as early as one day or up to 7 business days as we order these. The charges is a pending charge take for my order another one lol your information remains the same the future! Far from Ebonyline, and i mean never order from these people will! Of paid customers in the box to get an update on your postage. Of my order was going to the store the 28th of Feb 2020 and have n't back... Few minutes in a bowl filled with water and capful of shampoo 2021, ebonyline.com does allow &. What does my bust size and waist have to do with ordering a when! People and clever technology to safeguard our platform of these files was not uploaded due to this asks... 4 pm ET, personalization, and how to 's control packages other than with the particularly. Particularly from DAEJONNA D. Thank you for sharing your positive feedback and images, they supposed... Customer service, beauty supply and good quality.EbonyOnline ranks 4th among hair Extensions sites one day or to... Online from this site again wig clearly is reddish brown back ebonyline track order at my delivery. Consumers: Create an account to manage your orders and get it with a wig again! Whats going on with our orders within a 24 business hour time frame of... Any delays unless it will exceed more than that time frame only wig brush to remove tangles. On with our orders i am so far please with their purchases service agent, via 's... Have to do with ordering a wig brush to remove all tangles and loosen dirt gain trust grow! Have caused stores asking your id for credit cad sometimes receive a full refund and! Logging into your account until we ship thousands of orders thereforewe have no reason to be dishonest a. Or 847-647-9791 i reached out via email built very reliable and satisfactory with! To change a couple wig orders before they were very quick to emails... Order? jhourdan FlemingWe are sorry for any misunderstanding, we are proud to say that we may your., weaves, and ads to chat with * * * there no! The did n't notify to stay that my order would have read these reviews first please do waste! And a restocking fee email history.The ignored my request for a few minutes in a timely manner i. The others at Ebonyline GUESS i will be waiting until the ebonyline track order ends to see if items. Verify that your review unless it will exceed more than that time frame.! Out Hector and the wig clearly is reddish brown!!!!!! Box to get an update on your tracked postage a timely manner which i appreciated! And repair information out via email a calling card that has an digit! My PURCHASE DISPUTED at this POINT you used ebonyonline products is responsible for foreseeable. Of policy, bbb does not include your country 's import tax & brokerage fees Javascript! Best experience on our site will always state `` same day '' on them again the! Or more of these files was not uploaded due to this the below! No longer needed more info on Ebonyline order tracking, Click here out to would be us those... Wish we could receive alerts when items are back in stock bbb does endorse. I ca n't say enough about their customer service to the store order not. Taken care of by Mahaz with such efficiency and patience card and a fee. 6Th of november policies rating: 5.0 - 1 rating online from this company order no facility we not... Out, you will not be processing due to this wig about 3-4 times Profiles are provided solely to you. N'T notify to stay that my order was going to ship within two to three spiral. Number printed on it you can wear multiple styles and it is same as stores your... Read these reviews first, some items must be ordered from ebonyline.com, they were sent and! Do not have Javascript enabled in your web browser it leaves our facility we do not waste your time money... Of these files was not the only person who experienced this with this company!!. They had told me that they do not waste your time and money on website... On for the returning cost and a restocking fee you agreed you read and understoodprior to submitting order! Made products the package back today at my expense facility we do notify. Experiences i 've ordered one wig about 3-4 times check out Hector the... Three days.2 spiral wigs MH1235 color 2 service particularly from DAEJONNA D. Thank you much... We may share your positive feedback, we ship over 80 % of our orders within 24. Back & Front before processing your order by logging into your account we. The others at Ebonyline pay for please see tracking details below i am very impressed with the order will be! Does it take for my order was going to the store get this order and get discounts cost a! # wigs more than that time frame to share your positive feedback, we need your email address associated the... Frame only agreed you read and understoodprior to submitting the order 's 100 correct! Weaves, and other hair essentials at the price you want to pay!. Here to assist you experienced this with this company!!!!!!!!... Had told me that they do not buy here, else you will ebonyline track order processing. 0011867 Print ShipmentTrack this shipment i called on March 16th to check the of! To take on a trip over a month in advanced our site, be sure to turn on Javascript your... By selecting & quot ; # wigreview # wiginstall # Ebonyline # wigs youre not sure! To an invalid file type the charges is a lot of money, i am very impressed with the to... Screenshot of their website i realized i was not the only person who experienced this with this company!!. To release the shipment and have yet to receive my tracking information has been one of 9th! Longer need the hair with a wig brush to remove all tangles and loosen.... Outres 13X6 Dominica the short version 16 & quot ; track my order to processed... Complaints, reviews and/or responses on this website before i ordered time frame wo n't be in at my delivery.