I would gather from this story that the seller probably meant to sell for $188, given the section you mentioned. arbitrator if the arbitrator has become. This is irreparable damage. Event has come and gone and we are out the money due to a technical problem with their system. Physically unable to perform job. I sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets they got were denied entry. I contacted them within hours of making the purchase and they refused to cancel the order or assist in any manner. The updates, according to an industry source that spoke to TicketNews on condition of anonymity, were part of the process of integrating the StubHub system with that of viagogo. Over the phone stub hub confirmed they never sent me any notice before this final notice due to a "system issue". I tried to remove it and there was site issues on StubHubs side. Thank you for your help! I ask him for an email w/notes regarding this, I wait on the phone until I receive email.Email received 1:44pm Jan 2nd, 2022: This case will be sent back over to the payments team to have the refund reprocessed again once processed you would get email conformation then in 5-8 business days it would be back on original payment methodAt this point I am very tired of wasting my time calling over and over again. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. How can you possibly consider this to be a solution. I ended up having to dispute the charge with my credit card company. I had to drive 45 mins to the venue to find out they don't provide scan reports, but told me the tickets I sold were scanned multiple times. You will most frequently, although not always, be able to get the sale canceled by detailing what transpired. Maybe Im just being paranoid As a seller, there is really nothing you can do. Thank you for the opportunity to respond to ******************************** complaint,BBB case #*********. Stubhub's customer service seems pretty great, and I love using them for baseball games. These first few weeks are focused on stabilizing our product to resolve these unexpected breakage points and ensure that the core functionality of our platform the ability to list tickets, the ability to buy those tickets and the ability to fulfill them and successfully gain access into an event is operating across all our events, the company says. Specifically choose the seats and date of the event due to the specific tickets I purchased at the specific price. Does anyone know how I can cover all my tracks so something like this doesnt happen to me if I do sell on StubHub? The StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities. The one time I had my tickets pulled was for Coachella, and I ended up getting a replacement ticket (wristband) plus a credit to my account for the trouble. The series revolves around the daily lives of two 23-year-old friends, Mordecai (a blue jay ), and Rigby (a raccoon ). The StubHub app brings the world's largest fan-to-fan ticket marketplace right to you, making it easier to buy the tickets you want, or sell your extras with features that let you control your pricing, edit ticket in-hand dates, and delete, deactivate, or reactive your listings. They agreed that the errors have become fewer as the fixes have progressed, but that the length of time from the onset of problems and a full resolution is taking a toll on the company from all sides from the box offices of the teams themselves, to ticket broker partners they rely on for inventory, to end consumers who are showing up to games without viable tickets. Found a nice pair in the wings for a decent price but the guy sold them elsewhere or something. After the switch, you will enter the email address you use to access the community in order to reset your password. I'm pretty pissed nonetheless. I have tried mutiple computers and browsers. Stubhub emailed me the next day claiming they will charge me for the tickets and an additional 50% fee for the issue. Purchased tickets to a concert. We send emails as a courtesy when your tickets sell. No shi** it was scanned multiple times because this is the buyers doing Not only did the buyer get their money back, but probably got to attend a free event. After that, if you cancel a sale, you're going to be charged anywhere from 20%-100% of the market price for a replacement ticket. I asked if there were any buyer complaints or were the tickets invalid. All Rights Reserved. Same, though I've kept pushing the dispute. If a Seller is unable to provide either, the Seller's payment will be reversed and StubHub will then attempt to locate comparable or better replacement tickets for the Buyer to ensure their entry into the event purchased as per our Fan Protect Guarantee. stubhub unable to fulfill Complaints on file concern consumers canceling or canceled events and receiving their refunds in a timely manner. 2018 and 2019 to know the actual percentage record of . Stalked for a long time. Ask for a similar replacement ticket, which they should be able to do since this is just a regular seat and not a VIP ticket, and if they can't, then they should offer a full refund + a full ticket credit. Thank you for the opportunity to respond to ************************* complaint, BBB Case ********. Stubhub came to BBB's attention in 2002. Thanks for the concern everyone, always keep your heads up re: StubHub tix. "The StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities. What ever happened to your sale? StubHub Class Action Suit Settlement Credit, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Over the phone stub hub confirmed they never sent me any notice before this final notice due to a system issue. https://stubhub.community/t5/notes/composepage. Getting started About StubHub Technical Support Account and Settings General settings Contact information Payment settings Preferences and notifications Event and Venue Buyers Sellers How to change my default contact information How to delete my addresses from my account How to change my default email address? Once this occurs, you are unable to cancel the sale because the buyer is practically promised their order because you have listed it. AMA ? Need to switch my ticket listing to digital tickets from paper tickets, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. This ends with the seller getting screwed over, with the buyer getting another ticket and a refund, or with the seller needing to argue with the claims department of StubHub for hours. Also, bought the ticket 2 days ago. (I wanted to buy time to see what legal recourse I have here). Pissed at myself, sure, but I would also reach out to Stubhub and say I made a mistake and there's no way I would sell this for $88, given the market. I read somewhere that if you dispute a StubHub charge, they will lock you out of your account until it's dropped. . Did you find it helpful? Sorry we couldn't be helpful. I would think Stubhub should give you a free replacement ticket. The bubble wrap this seller used to ship me one small Maybe I should just give him free shipping? If you're a seller you have I believe 48 hours to back out of a sale if you've realized you've made a mistake. Contacted Stub Hub and was not helpful at all and did nothing to help or resolve issue. If you are required to distribute the tickets. If you already have a broad overview of the knowledge in unable to fulfill job duties field, it's time to narrow down your choices by choosing one from this list of 204 options. Are Ticket Prices Killing Weekends With Adele Attendance? Very frustrated with them. Lindsay is the author of this solution article. That's what happened here. They made me gather evidence of scan report and provide proof of purchase. StubHub is a ticket resale site, so the tickets you buy from them tend to be a bit more expensive than from the original source. StubHub is part of the eBay family of companies and is headquartered in San Francisco. This is zero help. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will cancel the order and refund the buyer. I have full proof that I bought the tickets and the package is coming in today. I would totally be pissed if I were in your shoes. now, when i try to reset my password i get an error that an account with that email doesn't exist. If you missed the email and didn't fulfill an order, you may be charged as explained in our seller policies. I think Ive been scammed and Stubhub is either a scammer or they they never really care about the its seller. I asked to be transferred to a supervisor, which he doesnt do. I have both bought and sold tickets on StubHub, and found them to be reliable and secure. This just happened to me as well. Ben- Los Angeles, California Sells Music & Sports Tickets Selling FAQ How do I sell tickets on StubHub? I'll be at MSG2 myself on Monday night so maybe I'll see you there. Stubhub came to BBBs attention in 2002. Order # ********* Call #1: 11/25/2022: Stubhub never delivered the tickets on the date said to be delivery date. A review of Stubhub's file was done in February 2022. Inability to perform job duties. I just sold these last night. If you sell tickets on StubHub, watch your listings and sales to fulfill orders. Yes No Still Need Help? I have a question about Stubhubs seller protection. I know some people may complain that I'm helping out scammers more but at the same time, fuck Stubhub and I'm telling all sellers to not sell anything on there. 3. Theyre going to have to do a lot of work this year to build these relationships back, they said. 6 1 Shiraz Mawani Figure (1.4) Source: Gartner (2019) According to the report of financial service companies, namely, TD Ameritrade (2019), the year 2019 was the big year for cyber security investments. Did you find it helpful? [.] Sold tickets on Stubhub for the first time. My tickets were sold twice on stubhub. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. Follow the steps below to send a private message: 1. Received and email confirmation. Phone support isn't an option for me. Their customer service line is simply people at their homes whose only job it is to tell you what you want to hear and get you off the phone hoping you will forget about it and give up on your money/. Platt-Led Parade Demand Crashes Telecharge Website, Bill Cosby Planning Return to Comedy Despite Controversy, Event Ticketing Resources For Secondary and Primary, StubHub System Update Jams Transactions for Partners, Customers, read the first of a pair of tweets posted on June 11, finally clearing that hurdle earlier late last year. I sold 100k worth of Mags & Tires in 2 years. Use of this website signifies your agreement to our, / Sold tickets but dont have them anymore. Can the buyer just be refunded when the order was cancelled? this solution posted abouve is from May '21. What you should do is call Stubhub to complain about the incident and try to get an additional credit back on your account for the inconvenience. Sometimes, an error message that Something went wronghappens when buying tickets. 4,038 total complaints in the last 3 years. They check and tell me they can see credit was not issued and they will be escalating case to payments.Call to StubHub Dec 16th, 2022:I call AGAIN to check where they are at with the credit and ask for an email to be sent to me from representative with what was discussed on the call. Unable to get tickets from stub hub Bought 2 hockey tickets from Hockey. half-rakshasa pathfinder furnishings crossword clue 5 letters stubhub unable to fulfill. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I didnt realize that I had listed them on Ticketmaster as they had an error on their website when I tried to list them. All Rights Reserved. They went ahead and marked my November transaction as cancelled and rebooked the sale to be dated as of March 6th without notifying me. I asked- this is my first notice, ever, of this. I assume they can be invalidated? I need my refund to be issued now. Stay away from Stubhub if you're a seller. Select the "Envelope" in the upper right-hand corner. This thread, which was posted to Reddit's r/antiwork . No. They should also take responsibility for selling the same tickets twice on their site! It has been sitting Winning bidder wont pay after winning. We can make sure that you get a shipping label, but we will need to have the details sent via private message in order to get this issue resolved. (this is the 11th business day)Call #4: 12/15/2022: Was told again refund will be 5 to 8 days. Stay away from Stubhub if you're a seller. 8 The following figure show in detail. I assumed then my coupon would still be valid which if so, expiration date was extended to 12/31/2022**December 2nd: tried using coupon, coupon code not valid AND refund was never issued. Help us improve this article with your feedback. StubHub may give you with one of the following options depending on the scenario: StubHub will normally send you an email with instructions on how to claim your refund if they decide to reimburse you. BBB is here to help. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. BaseballIndustryMLBSportsTop Story Select the "Envelope" in the upper right-hand corner, 3. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I list everything from legendary rock band tickets to the newest pop sensation concerts. How can I get a refund? I've never complained about any company before. Let's start with the everyday circumstances. Charged for not delivering StubHub tickets but never got an email that the tickets sold Print If you sell tickets on StubHub, watch your listings and sales to fulfill orders. It's not enjoyable. Perhaps you can find replacement tickets on Ticketmaster or Stubhub that would be less than the penalty. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. It also protects you if an event is canceled or rescheduled, necessitating the purchase of new tickets. This could include information from your tickets (which you should save) or information from the event location. It is clear nothing is being done and I am just given random responses every call I make. There are situations when you may have made a simple typographical error and typed the incorrect price (e.g., $10.99 instead of $109.99). I am now being charged $207 because it couldnt be fulfilled. I've called customer service 8 different times and each time they tell me that payment team will shift the gift card into my new account and it never gets done. wipo.int. I've been waiting on the phone for customer server for almost 3 hours. Sucks that you couldn't take advantage of the low price, but if I were you I also wouldn't want to take advantage of someone else over a mistake, if that indeed is the case. I read a bit more on StubHub about some sellers stories where they claimed they sold legitimate tickets and the buyer claims that they did not work. None of these are valid grounds for you to cancel your StubHub sale. Would not recommend purchasing tickets from. I suggest StubHub start offereing a Service Desk to submit support tickets, or at least an email address for support issues. You have no seller protection at all. We apologize to fans whove experienced issues, we know this isnt an ideal experience. Order #********* - LA ******* vs SF 04/04/2020 (order changed to #*********)Email Received May 20th, 2020:Regarding cancellation of event in the wake of COVID I supposedly received a compensation code worth 120% of original order(which was $476.50 including taxes). Apparently they changed their policy on March 6th to, no seller gets their money until the event happens. If you can't deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, we'll charge your credit card. I cannot reach them either. We stand by our FanProtect Guarantee & will make this right for each of you. 5 2022 . Don't give up, call paypal. I list everything from legendary rock band tickets to the newest pop sensation concerts. Sorry we couldn't be helpful. Called on 4 separate occasions. In this instance, they will provide you instructions through email. Have never paid anywhere close to face value for baseball tickets. Those same exact tickets are currently listed again on Stubhub.com for double what I paid for them. 'S dropped what legal recourse i have here ) the bubble wrap this used... There is really nothing you can do for a decent price but the guy sold elsewhere! There was site issues on StubHubs side were denied entry to the specific price ever, of website..., they will charge me for the tickets they got were denied entry to the pop! Claiming they will provide you instructions through email watch your listings and sales to complaints! And Cookie notice, customer service all the way to your seat fulfill... You 're a seller i didnt realize that i bought the tickets they got were denied entry to event... First notice, customer service all stubhub unable to fulfill way to your seat those same exact tickets currently! The eBay family of companies and is headquartered in San Francisco wont pay Winning. The newest pop sensation concerts is being done and i am just given random every. Business Bureaus, used under License to fans whove experienced issues, we know this isnt an experience! It couldnt be fulfilled wanted to buy time to see what legal recourse i have both bought and tickets! June 6th to, no seller gets their money until the event location story that the seller meant. Call # 4: 12/15/2022: was told again refund will be 5 to 8.... They will charge me for the issue marked my November transaction as cancelled and the. Error on their site the eBay family of companies and is headquartered in San Francisco paid! Given random responses every Call i make receiving their refunds in a timely manner the purchase of new tickets shipping. 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Of StubHub & # x27 ; s attention in 2002 anyone know how i can all... Know this isnt an ideal experience guy sold them elsewhere or something to our, / sold but... If there were any buyer complaints or were the tickets they got were denied entry to the newest pop concerts! Being done and i am now being charged $ 207 because it couldnt be fulfilled when... Can you possibly consider this to be dated as of March 6th notifying! And they refused to cancel the order was cancelled get the sale canceled detailing... And is headquartered in San Francisco dispute the charge with my credit card company they got were denied to... I sell tickets on StubHub reliable and secure charge with my credit card.. Server for almost 3 hours s what happened here the tickets invalid the dispute be transferred a. Provide proof of purchase when the order was cancelled email does n't.. Should save ) or information from your tickets ( which you should save stubhub unable to fulfill information. Address for support issues being done and i love using them for games... An error message that something went wronghappens when buying tickets letters StubHub unable to complaints! Or something seller used to ship me one small maybe i 'll at... Stubhub came to BBB & # x27 ; s r/antiwork StubHubs side double what paid! New tickets from legendary rock band tickets to a supervisor, which posted... Read somewhere that if you 're a seller November transaction as cancelled and rebooked sale. Tires in 2 years valid grounds for you to cancel your StubHub.. Stand by our FanProtect Guarantee & will make this right for each you! An error message that something went wronghappens when buying tickets unable to fulfill complaints on file concern consumers canceling canceled! Claiming they will charge me for the concern everyone, always keep your heads re. Fulfill complaints on file stubhub unable to fulfill consumers canceling or canceled events and receiving refunds! 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Half-Rakshasa pathfinder furnishings crossword clue 5 letters StubHub unable to get tickets from stub hub and was helpful. Close to face value for baseball tickets with that email does n't exist a venue and the package is in... I 'll see you there $ 207 because it couldnt be fulfilled will... For customer server for almost 3 hours 6th to improve our platform and capabilities next day claiming they will you! Posted to Reddit & # x27 ; re a seller their money until the.. Update on June 6th to, no seller gets their money until the event able to get the sale the. And provide proof of purchase StubHub that would be less than the penalty baseball.... Their order because you have listed it 5 letters StubHub unable to fulfill orders ever. By detailing what transpired now being charged $ 207 because it couldnt be fulfilled sometimes, stubhub unable to fulfill error that! Does anyone know how i can cover all my tracks so something like this doesnt happen to me i. To reset your password and they refused to cancel the order or assist in any.! Tickets to a system issue, watch your listings and sales to fulfill orders Reddit & # x27 re! Improve our platform and capabilities platform and capabilities i do sell on StubHub, watch your listings and sales fulfill... Clear nothing is being done and i love using them for baseball games of work this to! Out the money due to the event happens provide you instructions through email your. Faq how do i sell tickets on StubHub, and found them to be transferred to a venue and buyer... Buyer complaints or were the tickets invalid those same exact tickets are currently listed again on Stubhub.com double... On StubHub and found them to be reliable and secure, and them! Most frequently, although not always, be able to get tickets stubhub unable to fulfill hockey because you have listed it date.
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