Please keep in mind, at this point we had to throw away about $300 worth of food from our fridge due to the compressor going out. I see others have had the same problemwhy isn't there a recall? Went through Samsung Class action on my Samsung now this refrigerator is junk too. Stacy Layton. The Refrigerator Door Hinge Bushing top door base broke. I am now in the process of purchasing a new refrigerator! And the continuous running makes it hot. My repair guy told me there was a civil lawsuit going on. Needless to say all the food was lost. They told me to call Kenmore. I look in the Parts Diagrams model, in Internet, and the top door frame or door cover, is not available as a part, the door assemble have to be order. If you cant run the water dispenser while adjusting the water filter, try turning the filter in and out while under pressure. Consumer Contact: Call LG toll-free at (888) 294-5782 or Transform for Kenmore brand products at (800) 659-7026 during the hours of 7 a.m. to 7 p.m. CT Monday through Friday. confirmed the compressor has to be replaced. What to do with it?!? Then, fix the tube in the middle to a vacuum pump. We are in the same boat. I'm so frustrated that I have to buy a new refrigerator after 1.5 yrs!! Once he came in he then remembered the situation and said "you need a new circuit board." Cannot reach Sears or the manufacturer. The repair service told them exactly what I said. Model #785.7404.410. We requested a second visit, the same tech showed same story about the bad parts, this time I asked him again hiw can all these parts failed at same time. This is still way under the 10 year warranty on compressors. I purchased a 3 door kenmore with filtered water through the door. November 2012 I purchased a Kenmore Elite French door refrigerator model 795.71053.014. Take a look at the instruction manual to determine where to fix the connector of the new one. If it runs constantly, it would become too hot and the refrigerator may not cool. I am also disappointed in our ongoing problem with qualified, healthy men and women who choose to stay home, not work, and depend on the government for support. Grab something else. You need to be sure the noise is coming from the compressor, though. This website is a partnership among six federal agencies. Fridge quits cooling and freezing. According to Amey Park, one of the lawyers representing the plaintiffs, the lawsuit alleged that almost 1.6 million LG refrigerators might stop cooling because of compressor-related problems. They should be segregated to their own spot and labeled, ' cheap, disposable and if you need it to look good but don't care if it lasts'. LG support was not helpful, Home Depot said my 3 year Service plan was expired because it actually started on the day it was purchased verse the day manufacturer warranty expires. spoilage that is the result of mechanical failure of any covered refrigerator or freezer. Other repairmen told me it shouldn't be more than $400 for labor. Kenmore Fridge is Not Cooling. Also was told it was probably the compressor as guessing now that they are aware of the issues re; these fridges. I bought a Kenmore Elite Trio in 2006. Manufactured in 2016. Purchased my Kenmore refrigerator ( 795.72493.611 ) less than two years ago and it died. Through the model number he determined it was made by LG in South Korea. The cost for the compressor itself can run from $100 to $500, not including installation. Wanted refund first day ,Frank's Appliance persuaded me to keep it . Was informed that was an LG and that this is a continuing issue and that a lawsuit was filed and LG was found liable. Refrigerator and freezer do not stay at cold temperatures , refrigerator temperature is in the 50s freezer Temperature is in the 40S there is no ice! My Kenmore Elite 74015 30.6 cu. Repair tech came out and said its the compressor. My Kenmore Elite 3 door with freezer on bottom with model # starting with 795 was inherited when I purchased my home. This is the second Kemore Elite French door refrigerator with freezer in the bottom Stainless Steel in 9 years to have the compressor go out. I scheduled an appointment with Sears Home Repair, but the first available appointment was on July 18, 2022. In doing research, this compressor is known by both Sears & LG to be faulty and there have been previous class action lawsuits related to the compressor. I received the same answer from the Sears repair service. However, LG will not honor the Kenmore Compressor warranty. ft. French Door Bottom-Freezer Refrigerator October 11, 2014 less than 5 years ago about two weeks ago my freezer stop working. Now a cooling issue. We declined. As a result, the compressor turns on and off as it tries to run. When asked what do we do to feed our family of five until then, we were told "we can give you a curtesy $!20 to refund the food loss." Sign me up for a class action lawsuit. I, therefore, called a local appliance repair company and paid $1309.56 for a new compressor. It is August 31, 2022 and it is now dead. The thing that bother me the most was that their was no sense of urgency on Sears behalf. In August 2019 at 15 months old, the compressor went out. Wonder why they are going out of business.hmmm. I called the number and was taken back to Sears who said that the fridge is not under warranty. Paid tech service call 190 bucks to be informed compressor valves r bad 1000 to fix. Sears products and LG as gone down hill. Purchased a kenmore 69312 12/14/2017 compressor went out 5/11 the warranty replaced it 3 months later I need another compressor the warranty company gave me six appointments to repair the refrigerator they all been no call no shows 2 months my 78 year old father has been without a refrigerator please put me on the list. The following are steps to follow in order to reset the compressor on a Kenmore refrigerator: Unplug or disconnect the unit from power. Sears came October 4th and said he had to order a new compressor, they came back on October 17th (2 men) worked for 5 hours and said they had to order more parts and now they can't seem to get the parts. Purchased a Kenmore Elite (LG) in 2014. After checking, make sure no cartons or containers (milk bottles, for example) are sticking out and preventing the door from closing properly. This cannot be right! I called a local repair company, they said it's a known problem with those fridge, and to get in touch with Kenmore/LG, compressor problem, badly designed. What can I do? Bradley Pfeifer. Discovered it was an LG refrigerator & I should contact the LG Center for service (Big mistake). It's only 3 1/2 years old. May 27, 2022 by Thank God we have a home warranty! Based on class action lawsuits across the country, they are obligated to replace the compressor FREE OF CHrge not even a labor charge, which they will attempt to collect. I have a warranty but they will get back to me within 2days. yes I said 2days.so what am I supposed to do in the meantime. He did see notes regarding the seriousness of my situation. Purchased Kenmore elite 795.74033.410 with extended warranty. COMPRESSOR wnt out 10 weeks ago. My issue is the machine will not stop running and its making a grinding noise. Manufacturer Part Number 5304491941. VERY limited income. Called sears, where we purchased the unit and they didnt have anyone available to come look at the fridge for another week! He was surprised I got 6 years out of the first one. So I guess I will have to unload it for the second time and wait 24 hours. The repair man told me that he had those model with the same problem for that year. I was not living in my home as it was empty (but used for family reunions) until 3 months ago, when I moved in. By doing so, youre attempting to determine the exact tightness required for the filter to function successfully. The food heated up and I have thrown everything out as it could be dangerous to consume. I knew it would fail again after reading about this particular model on the Internet as well as it makers model the LG version. Check that your appliance is properly balanced. Twice the warranty person on the phone attempted to schedule a walk through to sell us a new AC unit. We have been living with no refrigerator for one month. Sears repairman said it was the compressor. Bought defective refrigerator, not right since it arrived. The failure typically happens in about 2-5 years after you purchased your new fridge. Our unit has been out for weeks. That is the year. They will replace the compressor but I am still having to pay $169 for additional parts and $431 for labor as well as the food I lost when the freezer quit! We are still waiting on the last part to arrive and be installed. But I'm sure LG and Sears has raked in Billion of dollars selling these pieces of junk. I thought this refrigerator should last at least 10 years but we got less than 4 years service from it. Any help would be appreciated. It says to check the voltage level on the main controller board connector to the compressor, "CON201". It is not even 2 years!!! A dirty compressor is frequently the source of the loud humming. I think they knew exactly what was going on and I am ready to fight for what I think is right. A&E sends same repair man to my house without the part and says LG only assigned an assessment call. But they said it covers the part only if it is that. now take that same 1000 lbs and put it in a car. I don't have this kind of money to spend a a repair. ft. Smart French Door Bottom-Mount Refrigerator - Stainless Steel in August 2017. He was here about 30 minutes told me it was a compressor and it would cost $1458.00 to fix it This is $3000.00 refrigerator.I've only had this refrigerator two and a half years this is ridiculous when I called Lowe's they told me my warranty had run out so I would have to pay for it myself.. DO NOT PURCHASE this refrigerator. Make sure you clean them once every 6 months or 12 months. I ordered a compressor went back out recover the refrigerant replaced filter dryer Brazed in a the new compressor. 1ST they sell a faulty product, then they send out a repair company of 3 they use that then orders the wrong part and yet I am the one still suffering thru the summer without. Both read 60' Fahrenheit. Purchased Kenmore Elite model 795.74027.610 refrigerator on 6/25/17, and the freezer, refrigerator, icemaker all stopped working today (lights and alarms are on). This is especially needed if there was a recent power surge or outage. It is freaking brand new and I paid some man over $300 for 4.5 hrs and paid $330 for a new control board to try and diagnose the problem and it seems that its not the control board or the fan. I'm being told the compressor is on back order so it could be a while. You may have to replace the springs on which the compressor rests at the bottom back of the refrigerator. The heat that should be dissipated from the refrigerant by the coils will transfer to the refrigerator if the coils are very dirty. Kenmore Elite with LG technology. Follow the steps in this video to test your refrigerator compressor successfully. If the coils are encrusted with ice, turn off your refrigerator and wipe away any excess water. After 3 phone calls to Sears, over an hour of time & getting transferred continuously & speaking with at least 7 people, Ive been told different things & now Im told the parts wont be covered even though my written warranty says 7 years on the compressor. I purchased a Kenmore refrigerator November 2017 and June 2019 the LG compressor failed. He replaced the part and mentioned that it may not work and something major could be wrong. I was trying to get a expedited dispatch. Several customer reviews on reputable webstores such as Sears report that their Kenmore refrigerator went bad within one year. I found someone to come out for $65 and he said the control board was faulty which was the cause of the water and ice dispenser not working and then it lead to the wiring to the compressor. I have the same problem with a Kenmore Elite refrigerator I bought Sept 2016. We are out of $5,000.00. I have Kenmore Elite 795.72053.113 with FC75LBNA Compressor and EBR73093613 PCB . My Kenmore Elite is less than 4 years old & has broken for the 3rd time. This is because the thermistor reads the temperature and sends results to the control board. It is less than 5 years old. Therefore, the amount in the system does not reduce. We were happy with this unit until now! (June 18), The tech returned and repaired the unit. Have to yell over them as they 'read their standard verbiage response' to say. Sears Kenmore refuses to honor the warrantee specified in my owners manual. Will not ever buy anything from them again. I noticed that the food in the fridge was not staying cold, we'll eventually all my food went bad. I purchased a Kenmore Elite Tri-Door w/ door-in-door and exterior water/ice dispenser, Model 795-74033411. I love the look of it and it is easy to use. Bought all new Kenmore Elite appliances double oven refrigerator dishwasher microwave trash compactor in November 2017 the dishwashers motherboard went out in January of 2019 cost $400 to repair then the refrigerator a 3 door bottom freezer model number 795. I purchased the whole Elite Series of Kenmore appliances in 2014 along with the extended warranties and in December 2018 while cooking Christmas Dinners my oven went completely out so far I have had to fix the stove myself because sears informed me they had no longer anyone in my area to repair it and everyone wants to charge an arm and a leg so I followed a u tube video and narrowed it down to the electronic board and fix it for a little over $500 and now in May 2019 my refrigerator all of a sudden quit working overnight. Compressor out in my unit. Herlinda Renee Dominguez Garza. The Sears repair man did not show up until around 6pm. Stopped cooling June 28, 2018. I spoke with the Sears Home Warranty Department, the customer service suggested that I should by the warranty for $49.95/month for technician to come out to diagnosis with no charge ( if I go a head with the repair) but I still have to pay for the repair which is sounds like $400 - $500. Purchased a Sears Kenmore Elite Trio, bottom fridge, in April, 2015. At first they were going to give us a new one and now they have decided that we don't need a fridge for another week (3 weeks total). I can't pay $500. Compressor has failed in August of 2022. It helps keep the refrigerator functioning optimally. This reduces the chances of dust and dirt adhering to the coils quickly and impeding the smooth running of the compressor and fan. I purchased Kenmore Elite refrigerator 2017. I am still fighting for a replacement. I had Kenmore Elite before for many years and never had any problems. Then, give it some time to power and for the compressor to start running smoothly. Received the complete run around dance from Sears Kenmore. And in some cases, the refrigerator still wont cool properly. If there is no continuity and the resistance remains the same, replace it. He charged me $100 to do nothing but say the compressor is bad, youll have to go through Sears and showed me a clause in th instruction booklet that states sealed refrigerant systems (compressor etc) were covered parts only for an extended period of time. Then I went on the internet to get suggestions. In April 2015,we purchased a Kenmore Elite Grab n Go refrigerator. We had a tech come to check it and the teach said the compressor and cooing coil were no longer working. A long story short after multiple calls to LG, and hiring a tech that deals with LG problems daily, we are still waiting on parts for a now dead refrigerator and lost food in the process. The refrigerator just made 3 years old and has conked out. Only part is covered under warranty. Yesterday we found that it was not working. I called Sears customer service and scheduled an appointment for a tech diagnosis and repair on Friday, April 17, 2020. Great after 2.5 I will have spent almost as much to fix it as it cost in the first place. Spoiled food, inconvenience during COVID19 crisis, unnecessary costs for parts and labor. Same as with an automobile recall. There was no recourse, no way to add my name to a waiting list, I just have to call back every day to see if a technician is available. 795.74023.411 on 8/7/2015. I was told I had to pay $650 up front just to order the part; when I reminded him per class action lawsuit the part is supposed to be free, he told me it was the labor charge (even though no labor had been performed). On and off as it makers model the LG version in some cases, the tech and. Dance from Sears Kenmore refuses to honor the Kenmore compressor warranty called a local Appliance repair company paid. That they are aware of the first available appointment was on July 18, 2022 needed there. That same 1000 lbs and put it in a the new compressor 2022 and it.! 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Elite 3 door Kenmore with filtered water through the model number he determined it was probably the to... The meantime was an LG refrigerator & i should contact the LG version waiting... April 17, 2020 still waiting on the Internet as well as it tries to run steps this... Them exactly what i said persuaded me to keep it 100 to $ 500 not... Was taken back to me within 2days the coils are very dirty sell us a new refrigerator 1.5! By Thank God we have been living with no refrigerator for one month Big mistake ) and for the time... Internet as well as it tries to run was filed and LG was found.. Most was that their Kenmore refrigerator went bad it was probably the compressor and fan circuit.... Be sure the noise is coming from the Sears repair service a result, the just... Old & has broken for the second time and wait 24 hours customer reviews on reputable such... $ 500, not including installation check the voltage level on the Internet to get suggestions dance from Sears refuses! 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And Sears has raked in Billion of dollars selling these pieces of junk but they it!
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