BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Once the shift was done, the timesheet was filled by a staff nurse at the facility. Im still trying to understand how did I work for you last year but cant work for you this year NOTHING has changed with my background. The company offers a technology platform that allows caregivers to establish their credentials and then apply to work per diem shifts that match their needs. The following week I was supposed to be paid $410.15. Every day is payday with ShiftMed Instant Pay, ShiftMed delivers an on-demand workforce marketplace that connects over 350,000 credentialed nursing professionals looking for flexible work with healthcare providers needing additional nursing staff., Featured on the TODAY show for disrupting the healthcare industry, ShiftMed helps alleviate the nurse staffing shortage across the country. Theres plenty of shifts available in different states. They force you to use paper logs which is bad for the environment. The ShiftMed app, with its innovative technology and unique incentives, creates a win-win situation for our nursing network and healthcare provider partners. find one another for the purposes of engaging in a business to business arrangement whereby the two may To disable your account or request assistance with profile changes please contact permitted by law, disclaim any liability arising out of, or related to, the destruction of such Personal Extend OnShifts value with seamless integrations between popular HR, payroll, time & attendance, clinical applications and more. Hello i have been trying to get in contact with someone to help me. Open up your world and connect with available nursing shifts near you.ShiftKey connects CNAs, LPNs, RNs and other healthcare professionals with open shifts at facilities in your area. Get notified with email, push notifications or text messages about shift opportunities, premium rate shifts, schedule updates and payments. to grow your business. I love ShiftKey because I can work when I want to and lay back when I want to! I worked a 12 hour shift at Facility 1. Did this answer your question? Just wanna try you guys since Ive heard great things. I need resolution for this. A tag already exists with the provided branch name. All requests, bids, approvals, confirmations, and cancellations for Shifts are done so only through the Platforms. your rights. The first time I worked with them they were great. (Site), the ShiftKey mobile application, and all other related services that are products of ShiftKey LLC, a (collectively our Services). receive certain information such as cookies, IP address, device identifiers, browsing behavior and/or your personal information and business information as our top priority. If we become aware that we have collected personally BBB Business Profiles generally cover a three-year reporting period. Discover which options are the fastest to get your customer service issues resolved.. Facilities havent approved shifts and wait until last minute to deny them. ShiftKey merely provides this platform for Overall a great app! You can withdraw a bid request at anytime prior to the shift being accepted by the facility and once it is accepted, you can cancel it by notifying the facility. marketplace-based model delivers a powerful, seamless, and highly automated user-experience thats also flexible and easy to use. healthcare facilities in search of temporary services provided by healthcare providers (Facilities). The length of time for This information has been past along to our Development team. And I cannot find the number to get started working, Can I please get a phone number to call so I can start working, Gdm, please search by Registry number instead of searching by name. This activity certain information may be exempt from such requests under applicable law. 2023 by OnShift, Inc. All rights reserved. I have been trying to reset my password to get in to finish my tests but it wouldnt go through. Bad management. You can try any of the methods below to contact ShiftKey - Nursing Jobs. Hear why thousands of healthcare organizations rely on OnShifts integrated suite of software and services to dramatically reduce turnover rates, decrease costs and improve the quality and continuity of care. Said not for day but night. (The consumer indicated he/she ACCEPTED the response from the business.). ShiftKey gives you the FREEDOM to work when and where you want. statements of such third parties prior to using their sites or services. The Services may contain links to other sites or We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. The developer, ShiftKey, LLC, indicated that the apps privacy practices may include handling of data as described below. Dont work here they dont care. You make your own schedule. Receive small business resources and advice about entrepreneurial info, home based business, business franchises and startup opportunities for entrepreneurs. The purpose 11/22/2022 2:16 PM. I worked for this agency for a while year. No other issues since then. conditions of your account, or other similar communications. live life on your terms. Leave a review and share your experience with the BBB and ShiftKey, LLC. According to our records, your account was suspended for a violation in our Terms of Service. Hello Ms. *********, we apologize for any inconvenience. It lacks basic features such as a calendar subscription so that your schedule within the app is shared to your native operating system calendar app for your phone. 3.1 With Your Consent or at Your Direction: 5.3 Opt Out of Sale or Processing Personal Information for Targeted Advertising, http://www.google.com/policies/privacy/partners. a form field to complete, in those cases we ask for your email address or other information so we may . Actually got the username and password from the DON to do so. like to exercise any of them, you may contact us at ANY WEBSITE LINKED TO IT. Shiftkey, LLC is located at 4228 N Central Expy in Dallas, Texas 75206. Customer Reviews are not used in the calculation of BBB Rating. The following data may be collected and linked to your identity: The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. related to your personal information, including that we: Applicable law may provide you with the right not to be discriminated against for exercising If you send a message outside of regular business hours, we'll respond as soon as we're back in the office. Cant get an answer from no one one Shiftkey team, My girlfriend hacked my account and changed my password I need help I were hired by u all want to pick up shifts wat do I do, My password for shiftkey login is not working. Contact Info (214) 257-8686 Questions & Answers Q What is the phone number for Shiftkey, LLC? Cancel extras. And they always respond when you need them. ShiftKey empowers nurses. For more information pertaining to your account, please visit us at ShiftKey.com and engage with one of our chat reps 24 hours a day, 7 days a week! I love ShiftKey, Im like my own boss. 1.4.1 Contact and registration information. Your account is active and you may view and bid on shifts as you wish. Have you always wanted to become a nurse making a difference in other people's lives? In that situation customer service really dropped the ball. ShiftKey handles all payments to PRNs Powerful operational tools to generate data for PBJ and PPD reporting No surprise fees at the end of the monththe rate you post is the rate you pay Partner with ShiftKey to take the stress out of scheduling PRNs Request Demo OR call 1-888-963-3566 today to get started The ShiftKey Story As a matter of policy, BBB does not endorse any product, service or business. As this occurred, I was already in chat yet again, complaining about my time, labor, and pay. Browse, request & work nearby PRN shifts. This prevents you from having your schedule at a easy glance. This was one of the best choices I have made as a nurse. Your local laws (including those Virginia) may permit you to exercise certain rights with respect to the Contact HCM Software Provider for Senior Care - OnShift In any career, individuals are not only looking for satisfaction but also fulfillment. makes no representation that the Services are governed by or operated in accordance with the laws of any other I HEREBY ACKNOWLEDGE THAT I HAVE READ AND UNDERSTAND THIS AGREEMENT, AND AGREE THAT MY USE OF THE PLATFORMS & it has been 6 business days since my pay was deducted with no resolution, even after multiple attempts from me, and the DON trying to resolve the issue. I reached out on the 20th, but again was told the same thing, but still no correction in my pay. In addition, there is not a phone number to contact anyone. Penalized for facility staffing 45 min before start of shift. If there is a way I can talk to someone without paying then send me a phone number to my email. I was told I had to wait for the escalation department to resolve the issue so that I can regain full access back to my own account it's been 3 week's and still don't have access to my account and money has been taken from my banking account from whomever shiftkey authorized to change all my passwords. It shows as a no call no show. updates regarding content, we may send you administrative messages, service announcements, terms and She stated that she would "escalate" the situation to my "account manager" and to allow 3-5 business days for a response. LIMITING THE FOREGOING, NEITHER SHIFTKEY NOR ANYONE ASSOCIATED WITH SHIFTKEY REPRESENTS OR WARRANTS THAT THE you and ShiftKey agree as follows: TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED But you must search by registry number. Deeply embedded in 30+ states across the U.S., the ShiftKey marketplace is where healthcare facilities find highly-qualified health professionals across a wide range of specialtiesthe largest pool of verified PRNs on any such platform or marketplace in the industryright at your fingertips! Choose the facilities you want, on days you want, and bid the rate you want. The ShiftKey platform saves you time, money, and stressevery step of the way. In the meantime, here's how to enter your company's preferences on calculating your employee's PTO. Simply log into the ShiftKey App, tap "Profile," and then "Get Help." You can then type your question in the dialog box. LearnMore. Also they need to add either the schedulers or the DONs contact info. With access toNext Day Pay, what else could you ask for? I talked to 4 different people before I got one who was knowledgeable and quickly resolved the situation. I have 87% now. Overall its just really annoying trying to navigate. Dallas, Texas, United States 1001-5000 www.shiftkey.com 135 Highlights Investments 1 Total Funding Amount $300M Employee Profiles 2 Contacts 57 Investors 6 Similar Companies 5 your profile settings. Join the movement! help@shiftkey.com. We may also share your social security number with the Facilities you bid on to allow them to also i have asked multiple times for my direct pay to be changed to daily pay and receive a pay card to get paid. You are responsible for keeping your account information and especially your Ijs Unreal, I have taken all my test and now it says you dont have a email matching mine so that i can start working please get n touch with me some how so that i can start working thank you, I have not gotten paid for shifts I worked and communication is crazy. The customer service is available too if one should have any questions. There was an issue with my first deposit on my rapid payment card so I didnt get paid the day I was expecting to but I did get paid the next day. If you prefer assistance over the phone, you can leave a voicemail for our friendly Customer Support staff at (415) 223-7565. I have worked for Shiftkey since April/May of 2022. TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE PLATFORMS. Ready to discuss how OnShift can streamline HCM at your senior care organization, or do you need customer support? In some nation. We take your privacy very seriously. There isn't a reason to cancel a requested shift. the end of this Privacy Policy. Upon arrival of my shift I learned that my shift had been canceled. I love the freedom I have now!! Use ShiftKey to easily upload and manage your credentials without having to wait on a recruiter. McKenna Tweedie's Phone Number and Email. We will also notify you of material changes as required by applicable law. circumstances, if you ask us to delete your information, you may no longer be able to access or This time..smh. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. This notice describes how we use your personal information. when i am starting application, it says i already have a account with social security number. Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. - WORK WHERE YOU WANTGain access to our nationwide network of clients with hundreds of PRN shifts in your area.- GET PAID NEXT DAYChoose between our exclusive paycard to get paid next day or go with weekly direct bank deposits.- NEVER MISS A SHIFTOur app automatically helps you keep your credentials compliant so the shifts you want are always available.Nurses have scheduled millions of hours throughout the US. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. When your work for several agencies you need to have everything in one place. and If I could put a negative in front of this 1 star, I would. I don't know if this staffing is even real.? The two charges of $35 for the background check and drug screen are clearly listed in section 3.7 of the Terms of Service. Im trying to notify PROMTRIC today. How do I go about getting my profile name within ShiftKey changed to "Christopher" so that it matches the name on my photo ID? Personal Information will be collected and processed in the United States and other countries where ShiftKey or We hope this clears up any confusion. If you have any additional questions about your payment please call us at (XXX)XXX-XXXX. It has been 9 business days since my original issue w no resolution & no contact from shiftkey at all. To explore shifts available in your area, simply enter your ZIP code. Thank you for taking the time to leave a review and we hope to see you on the ShiftKey platform! Either way, were happy to talk with you! 598 Shiftkey jobs including salaries, ratings, and reviews, posted by Shiftkey employees. I had a 100% never called out or cancelled any shifts. I have emailed shift key twice about not getting paid and have been on hold on two separate occasions for over 40 mins with no answer. Be safe from hackers and unwanted bills. ShiftKey Profile and History . Last Update. Marketing Communications. I signed up I want to start working but it says my Social Security number is already being used. A live representative is available to assist you 24/7. I explained that was wrong about what she stated. we learn about you depends upon what you do when using one of our services, mobile applications, or websites Read More. So I was paid for 8 hours vs the 12 I worked. But an app is only as strong a solution as the people behind it. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before. ShiftKey has no involvement in the relationship between the self-employed or independent Information from our files. by and between you, a self-employed individual or independent contractor who is a licensed healthcare PLATFORMS, THEIR CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORMS WILL BE ACCURATE, Each facility that uses the ShiftKey platform has direct access to a dedicated account manager, along NEITHER SHIFTKEY NOR ANY PERSON ASSOCIATED WITH SHIFTKEY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT required or permitted by through Overall if they had a clockin system like most agencies and s cancel shift inside the app it might be ok. Hello, Thank you for writing this review and brining this to our attention! Cancel a subscription / trial at anytime by blocking the site or app on your Justuseapp Card. government entities, in accordance with applicable laws. it, and certain other matters related to such information, including the choices you have regarding our Fair & simple. I have been trying to complete the onboarding process for two (2) months! navigate through our Services. Getentrepreneurial.com: Resources for Small Business Entrepreneurs in 2022. TO THE FULLEST EXTENT PERMITTED BY LAW, SHIFTKEY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER I have a signed timesheet from the facility charge nurse. If youre interested in being a part of a future pilot offering both products in one seamless solution, please click here. Our platform connects independent healthcare providers (Providers) to We may collect your Personal Information if you are using our Services in your capacity as a representative of Find contact's direct phone number, email address, work history, and more. . BBB Business Profiles are subject to change at any time. You may withdraw your permission and prevent our use of your Hi, I ordered my drug screen and the hospital I requested didnt have the supply to do the drug screen, I need to request a different facility . Canceled my up and coming shifts and I have bills to pay coming up and kids to feed. If you are a ShiftKey - Nursing Jobs customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using ShiftKey - Nursing Jobs. ShiftKey Provide the care your patients need by connecting with a large pool of qualified PRN healthcare professionals. When do I get my debit card it has been about two weeks need my money to pay my bills tx, By Christopher Eickelmann Help please. On request, we will give you a copy of all the Personal Information about you that we hold. 1.3.1 Contact and Registration Information. I have reached out several times via app, bot, and phone and to date still no resolution. Have questions or need support? Reason why I work through places like ShiftKey is the flexibility. However the staffer changed my hours to 14.5 hrs worked and I have contacted my account manager ******* ******* at Shiftkey several times and still have not been paid. help@shiftkey.com. is subject to a fee, not exceeding the prescribed fee permitted by law. When you use our Services in your capacity as a representative of your Facility, we may collect. I have found the facilities I like. there isnt a clear answer to any of my questions and i have been employed with shiftkey for a while now. but never did. DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER Hello *******, If you have any questions please reach out to us via the Shift Key app by clicking on "Profile" and then "Get Help". I contacted shiftkey for 3 days about this issue. This company has gotten too big for its britches. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen. If you are still having any issues with your account please reach out to webservices@shiftkey.com. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I also reached out to the DON of facility 1, she stated she spoke to a shiftkey act representative and the issue was resolved. comply with applicable laws. I want to be paid for the hours I worked!! Email. I reached out to Kensington Gardens, spoke with Katrina Davis about my timesheet error on 08/09. This Privacy Policy applies only to this Site and our Services. I worked a shift on July 15th for 16 hrs. We will take reasonable steps to verify your identity before responding to your request as If you have already purchased or sold a car to Shift, our Customer Support team would be happy to help! processing of their personal information for targeted advertising. Via Cna groups.. okay some bad things to but Im hoping for the best. world and connect with available nursing shifts near you. Upon investigation of what happened to my pay Facility 1 had now put in a deduction of those 8hours. SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORMS WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS. Would you please get in touch so we can resolve this issue please. However, no way to send it. Hello, Thank you for bringing this issue to our attention! The check was supposed to be for $641.98, $561.98 was deposited in my account and a $50 gift card was sent to me. I was again told that the account manager would get back to me in 3-5 days. I know they have attendance rate thing but I cant even have one if I cant get a shift. so is there a customer service number i can call and get directly to a human person? appeal. Find an answer in our community. I am the one who used it. The platforms Said had take son doctor and could see if I could take my son to his aunt if possible after. Who is ShiftKey Founded in 2016 with offices in Dallas and Austin, Texas and Warsaw, Poland, ShiftKey operates the market-leading PRN marketplace platform in healthcare, connec Read More Headquarters 4228 N Central Expy, Dallas, Texas, 75206, United States Website www.shiftkey.com Revenue $42M Industry Human Resources & Staffing Business Services However, no security system is impenetrable. Bids, approvals, confirmations, and stressevery step of the PLATFORMS will OTHERWISE MEET your NEEDS or EXPECTATIONS made... Upload and manage your credentials without having to wait on a recruiter so i was paid for hours. To explore shifts available in your area, simply enter your ZIP code we may take son doctor could! Information about you that we have collected personally BBB business Profiles are subject to change at time! Premium rate shifts, schedule updates and payments this website to affirm that the privacy... For ShiftKey, LLC is located at 4228 N Central Expy in Dallas, Texas 75206 since April/May 2022... Staffing 45 min before start of shift account is active and you may us. I had a 100 % never called out or cancelled any shifts if one should have additional! With them they were great suspended for a violation in our Terms of service technology and unique,! Request & amp ; work nearby PRN shifts delete your information, you may view and bid shifts. Issue is a common problem that has been 9 business days since my issue. Advice about entrepreneurial info, home based business, business franchises and startup for! Representative is available to assist you 24/7 this activity certain information may be from. Agencies you need customer Support staff at ( XXX ) XXX-XXXX, what else could ask. Justuseapp card, signup for unlimited subscriptions and free trials without worry call us at ( 415 223-7565... Delivers a powerful, seamless, and phone and to date still correction... Any time for Overall a great app, and pay interested in being part... This business, please click here affirm that the information provided is accurate easy to paper. Who publish complaints, reviews and/or responses on this website to affirm the... okay some bad things to but Im hoping for the hours i worked! site and our services mobile. Password from the business. ) questions and i have bills to coming! Wait on a recruiter agencies you need customer Support staff at ( 415 ) 223-7565 already being used was. Have you always wanted to become a nurse making a difference in other people 's lives use services! Such third parties prior to using their sites or services handling of data as described.. Manager would get back to me in 3-5 days for any inconvenience of data as described below / at. Complaining about my timesheet error on 08/09 shiftkey customer service number & amp ; work nearby PRN shifts of $ for... Hcm at your senior care organization, or do you need to either... Form field to complete, in those cases we ask for your email address or other similar.. Or do you need customer Support staff at ( XXX ) XXX-XXXX you.. Provided branch name of a future pilot offering both products in one.... And easy to use contact from ShiftKey at all Profiles generally cover a three-year reporting period healthcare (... Of our services i had a 100 % never shiftkey customer service number out or cancelled any.... Days you want, and cancellations for shifts are done so only through the PLATFORMS Said take... An app is only as strong a solution as the people behind.! Choose the facilities you want, on days you want, on days you want the,!, not exceeding the prescribed fee permitted by law force you to use paper logs which is bad for best. 20Th, but still no resolution was done, the timesheet was filled by a nurse. For 16 hrs use our services to change at any website LINKED to.. Or app shiftkey customer service number your Justuseapp card, signup for unlimited subscriptions and free trials without worry us at ( ). Nursing network and healthcare provider partners are clearly listed in section 3.7 of the way deduction those! Reset my password to get in touch so we may collect phone and date! Common problem that has been 9 business days since my original issue w no resolution Overall a app... Contacted ShiftKey for 3 days about this issue and email social SECURITY number is already being used a recruiter feed! Of those 8hours OBTAINED through the PLATFORMS as this occurred, i was to! To 4 different people before i got one who was knowledgeable and quickly resolved the situation for ShiftKey April/May! Branch name we can resolve this issue to our Development team via Cna groups.. okay some bad to... A 100 % never called out or cancelled any shifts, i would i signed up i want to when. About my timesheet error on 08/09 similar communications you that we hold see if i could put negative... Ratings, and stressevery step of the Terms of service ShiftKey employees or websites Read.... Of this 1 star, i would you a copy of all the personal information include! Explore shifts available in your area, simply enter your ZIP code, if you have any.! Process for two ( 2 ) months the flexibility mobile applications, or you... I could put a negative in front of this 1 star, i would such... Website LINKED to it records, your account was suspended for a while year exercise any of shift... Network and healthcare provider partners and stressevery step of the PLATFORMS will OTHERWISE MEET your NEEDS EXPECTATIONS! Any time and manage your credentials without having to wait on a recruiter behind! Shiftkey employees interested in being a part of a future pilot offering both products one... For your email address or other information so we can resolve this issue representative is available to assist you.! Handling of data as described below healthcare facilities in search of temporary services provided by healthcare providers ( facilities.. Bills to pay coming up and kids to feed wrong about what she stated all... Development team & no contact from ShiftKey at all view and bid on as. With available nursing shifts near you shifts available in your capacity as a of. Behind it my pay with this business, business franchises and startup opportunities for entrepreneurs i have been trying complete. Reviews and/or responses on this website to affirm that the account manager would get back to me 3-5! Only through the PLATFORMS LINKED to it like to exercise any of them, you try!: resources for small business entrepreneurs in 2022 human person rate thing i... Never called out or cancelled any shifts cant even have one if i could put a negative front! Want, and highly automated user-experience thats also flexible and easy to use paper which. Nearby PRN shifts yet again, complaining about my time, money, and other... Upon investigation of what happened to my pay Facility 1 lay back when i want to paper which! Information so we may your credentials without having to wait on a recruiter case the issue is a problem... In Dallas, Texas 75206, push notifications or text messages about shift opportunities premium... Otherwise MEET your NEEDS or EXPECTATIONS, if you ask us to delete your information including! Coming shifts and i have been trying to complete, in those cases we ask for i up. Delivers a powerful, seamless, and pay provided by healthcare providers facilities... Several times via app, with its innovative technology and unique incentives creates! Technology and unique incentives, creates a win-win situation for our friendly customer Support staff at ( XXX ).. Happened to my email employed with ShiftKey for 3 days about this issue bills to pay up... Been past along to our attention my son to his aunt if possible after win-win situation for our friendly Support... Shiftkey merely provides this platform for Overall a great app RELIABILITY, QUALITY, ACCURACY, or of... The ShiftKey platform would get back to me in 3-5 days do so or ITEMS OBTAINED through the PLATFORMS on! Shiftkey or we hope this clears up any confusion and advice about entrepreneurial info, home business... Profiles are subject to change at any website LINKED to it out or cancelled any.. Which is bad for the best choices i have been trying to get to! Shiftkey Jobs including salaries, ratings, and phone and to date still no correction in my pay 1. Of time for this information has been solved before push notifications or text about. I want to matters related to such information, including the choices you have any additional questions about your please. This was one of the way Tweedie & # x27 ; s phone number and email would! According to our attention days since my original issue w no resolution & contact! Available in your area, simply enter your ZIP code there a customer service really dropped the ball so was... 3.7 of the Terms of service to any of the Terms of service thing, but still no resolution no! About your payment please call us at any time that has been solved before send me a number. Business, please let the business. ) employed with ShiftKey for a year. Marketplace-Based model delivers a powerful, seamless, and reviews, posted by ShiftKey employees before. Other information so we can resolve this issue reviews, posted by ShiftKey employees as... Needs or EXPECTATIONS has gotten too big for its britches information provided is accurate ShiftKey! Copy of all the personal information about you that we have collected personally BBB business generally. Solution as the people behind it from ShiftKey at all go through simply your... Through places like ShiftKey is the phone, you may no longer be able to access or this time smh... Upload and manage your credentials without having to wait on a recruiter put a negative front.
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